Privacy Policy

1. Introduction

Solar EmpowerWave ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solar-empowerwave.com or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Demographic information
• Property information for energy assessments
• Payment and billing information
• Communication preferences
• Feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Device information

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Communicating with you about our services
• Sending newsletters and marketing communications (with your consent)
• Conducting energy assessments and consultations
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and security threats

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you explicitly agree to our processing activities
• Contract: When processing is necessary for performing our services
• Legitimate Interests: When we have a legitimate business interest
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party contractors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure server environments
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors we consider include:

• The length of our relationship with you
• Legal and regulatory requirements
• The purpose for which we collected the data
• Whether you have requested deletion

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113