Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Solar EmpowerWave ("Company," "we," "our," or "us") regarding your use of our website and services.

By accessing or using our website (solar-empowerwave.com) or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

Solar EmpowerWave provides renewable energy solutions including:

• Solar panel installation and maintenance
• Energy storage solutions
• Smart home integration services
• Energy consultation and audits
• Eco-friendly product sales
• Ongoing support and maintenance services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Eligibility and Account Registration

To use our services, you must:

• Be at least 18 years old or have parental consent
• Be legally capable of entering into binding contracts
• Provide accurate and complete information
• Maintain the security of your account credentials
• Be responsible for all activities under your account

4. Service Agreements and Contracts

4.1 Installation Services

Solar panel installations and related services are subject to separate written contracts that will include:

• Detailed scope of work
• Pricing and payment terms
• Installation timeline
• Warranty information
• Maintenance requirements

4.2 Site Assessment

All installations require a professional site assessment. We reserve the right to decline service if:

• The property is unsuitable for solar installation
• Local regulations prohibit installation
• Safety concerns are identified
• Structural modifications are required

5. Pricing and Payment Terms

5.1 Pricing

• All prices are quoted in British Pounds (GBP)
• Prices include VAT where applicable
• Quotes are valid for 30 days unless otherwise specified
• Additional costs may apply for complex installations

5.2 Payment

• Payment schedules will be outlined in individual contracts
• Deposits may be required to secure installation dates
• Final payment is due upon completion of work
• Late payments may incur additional charges

6. Warranties and Guarantees

6.1 Product Warranties

Solar panels and equipment come with manufacturer warranties typically ranging from 10-25 years. Specific warranty terms will be provided with each installation.

6.2 Installation Warranty

We provide a 10-year warranty on our installation workmanship, covering:

• Proper mounting and electrical connections
• Weatherproofing and sealing
• System commissioning and testing

6.3 Performance Guarantee

We guarantee that properly maintained systems will perform within manufacturer specifications. Performance issues will be addressed at no cost during the warranty period.

7. Customer Responsibilities

As a customer, you agree to:

• Provide safe and reasonable access to installation areas
• Obtain necessary permits where required
• Maintain insurance coverage on your property
• Follow all maintenance recommendations
• Notify us promptly of any system issues
• Not modify or tamper with installed systems
• Allow access for warranty and maintenance services

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the contract value
• We are not liable for indirect or consequential damages
• We are not responsible for utility company policies or rates
• Weather-related delays are beyond our control
• Performance may vary based on environmental conditions

9. Cancellation and Refund Policy

9.1 Cancellation Rights

Under UK Consumer Rights Act, you have the right to cancel within 14 days of contract signing. Cancellation after commencement of work may incur charges for work completed.

9.2 Refund Policy

• Deposits are refundable within the cooling-off period
• Refunds for cancelled installations depend on work completed
• Product returns must be in original condition
• Refunds are processed within 14 days of approval

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Solar EmpowerWave or our licensors and is protected by copyright and trademark laws. You may not:

• Copy or reproduce our content without permission
• Use our trademarks or logos
• Reverse engineer our proprietary systems
• Create derivative works from our content

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters and severe weather
• Government actions or regulations
• Supply chain disruptions
• Labor disputes
• Pandemics or health emergencies

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales.

13.2 Dispute Process

Before pursuing legal action, we encourage direct communication to resolve disputes. If resolution cannot be reached:

• Disputes may be referred to mediation
• Legal proceedings will be conducted in UK courts
• Consumer rights under UK law are preserved

14. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes indicates acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us: